top of page

TERMS

  • The invoice supplied shall detail the scope of services to be provided along with the cost and payment terms.

  • The quoted fee on the invoice will be valid for 48 hours only.

  • The Client will be responsible for the accuracy of any information given to the Provider upon which an invoice detailing the scope of work and fee is given. The Provider retains the right to review the invoice and fee agreed if the information given to the Provider changes for whatever reason.

  • The Provider reserves the right to take a deposit to secure particular services.

  • The Provider does not use aversive methods of any type. Harsh handling of dogs is discouraged and the use of any equipment including but not limited to choke chains or methods, including lead jerking, shouting, or smacking.

  • The Client will provide medical records as requested.

​

INDEMNITY

The Client shall indemnify The Provider against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by The Provider arising out of or in connection with:

(a) The Client’s failure to give sufficient information in respect of any special requirements including but not limited to allergies, dietary requirements, behaviour, conditions.

(b) the enforcement of this agreement.

FORCE MAJEURE EVENT

Meaning, any circumstance not within a party & reasonable control including, without limitation:

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom;

(e) any law or any action taken by a government or public authority;

(f) collapse of buildings, fire, explosion or accident; and

(g) interruption or failure of utility service.

If a party is prevented, hindered, or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event (Affected Party), the Affected Party shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly and will include the provision of services by remote methods.

The corresponding obligations of the other party will be suspended, and it’s time for performance of such obligations extended, to the same extent as those of the Affected Party.

​

CONFIDENTIALITY

Each party undertakes that it shall not at any time disclose to any person any confidential information.

​

TERMINATION

Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party subject to the conditions below:

(a) The Client can cancel any service providing at least 14 days’ notice is given;

(b) If the Client cancels with less than 14 days’ notice, the Provider reserves the right to retain up to 100% of the fees charged;

(c) If the Client is running late, then the Provider has a discretion whether to extend the session or not;

(d) If the Provider has to cancel any service, the Client will be given as much notice as possible and will be given alternative dates;

(c) The Client’s rights under the Consumer Act 2015 in respect of cancellation are not affected by these terms.

​

PAYMENT

All invoices are payable upon request.

Should the Client wish to vary any services paid for, the Provider reserves the right to seek any additional fees in respect of this.

​

GOVERNING LAW

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

​

JURISDICTION

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

​

SPESIFIC TERMS

  • The Client authorises the Provider to obtain any emergency veterinary care that may be necessary whilst in charge of the pet. The Client accepts responsibility for any fees related to the emergency care and any further costs incurred by the Provider.

  • The Provider will where possible contact the Client to seek authorisation for such treatment and any preferred place of treatment. If the Provider cannot contact the Client for any reason, the Provider has permission to take any steps necessary to safeguard the pet’s health.

  • The Client gives permission to walk the pet off its lead during any walk undertaken.

  • The Client agrees to indemnify the Provider from all liability including its members, agents, managers, and employees should the pet become lost, injured, or otherwise be harmed.

  • The Provider will exercise all reasonable care to prevent injury or death to the pet whilst off the lead - however, in the event of injury/death, the Provider will not be held liable for such injury/death of the pet as a result of off-lead walking.

  • The provider will not pet sit or walk a dangerous dog or reptile.

  • The provider will not take on aggressive dogs. ‘A dog shall be regarded as dangerously out of control on any occasion on which there are grounds for reasonable apprehension that it will injure any person or assistance dog, whether or not it actually does so’- (section 10(3) Dangerous Dogs Act 1991)

bottom of page